Our mission is to deliver exceptional, high-quality care at home empowering people to live independently, safely, and with dignity in the place they feel most comfortable.
Hartley Group, we provide compassionate, companionship, and home care, that empowers people to live independently, safely, and with dignity in their own homes, we are awaiting our CQC registration, and can only provide companionship.
We're not just part of the home care sector we're raising the standard. By equipping our franchisees and caregivers with industry-leading training, proven systems, and ongoing support, we enable the delivery of truly personalised, exceptional care.
Everything we do is driven by impact improving lives, supporting families, and strengthening communities. Built on integrity, respect, and a commitment to continuous improvement, Hartley Group offers the opportunity to be part of a business that genuinely makes a difference while building long-term success.
Carer recruitment & onboarding (set-up)
Help you with a recruitment approach (roles, interview questions, checks, and readiness requirements)
Support to get carers trained and confident before they start (induction plan)
Clear “first days” expectations: punctuality, uniform/presentation, medication and risk awareness (where relevant), and visit conduct
Training for carers
Induction training covering the service model and how visits are delivered
Care standards training (person-centred care, dignity, safeguarding awareness, reporting concerns)
Practical training on documentation and record keeping (care notes, daily logs, care plan follow-up)
Mandatory training guidance (e.g., moving & handling, infection control, safeguarding—depending on your model/requirements)
Ongoing supervision & competency
A supervision schedule so carers receive regular one-to-ones (not just annual reviews)
Spot checks/observations to confirm care is being delivered to the required standard
Competency reassessments after training and periodically, with action plans where gaps are found
Supporting the team day-to-day
Clear escalation routes for concerns, incidents, and safeguarding matters
Regular staff engagement (team meetings, feedback loops, recognition of good practice)
Help with rotas and visit planning, so staff have clarity and consistency
Building a positive workplace culture
Support for the Registered/Operations lead to set expectations and lead respectfully
Coaching around communication, team accountability, and consistency between shifts
Embedding best practice, so staff know “how we do things here”